Customer Reviews
0 of 0 people found the following review helpful:
 Too expensive, too much hassle. , Aug 13, 2023
Since I have had my powerbook, Applecare support has gone downhill. Wait times to get through on the phone have increased, mainly. But the biggest problem is that Apple is very selective about what they cover in their warranty, almost arbitrary, leaving the customer, $350 later, powerless to fight such a huge corporation. Even if you try to, you can't sue them--you have to go to arbitration. It's the law.
As an anecdote, when my optical drive went out on me the second time, they warned me that I should back up my data because they couldn't guarantee that they wouldn't touch my HD during the repair. But how can I back up my data if I have no optical drive? I pushed them for suggestions and they said it is unfortunate, but they had none, and that I had to risk losing the data, or pay someone to back it up for me.
Sorry, that is unacceptable, considering the price I paid for the warranty. Even though Microsoft and Windows are still garbage, it is time to end Apple-worship and call them on their screwups. It is the least we can do when we pay so much money to be Mac users.
6 of 6 people found the following review helpful:
 AppleCare Protection is FIRST CLASS, Sep 25, 2023
If you are going to invest $2,000.00 or more on a computer than $349.00 is money well sent!!!! Plus their call center is friendly and very helpful.... Good Luck with you new Apple Computer....
8 of 20 people found the following review helpful:
For just Pennies a day....Excellent 3yr. Support !, May 24, 2023
Excellent add-on to your Apple CPU purchase. The AppleCare Protection Plan is a uniquely integrated service and support solution that extends the complimentary coverage on your Mac to three years from the computer's purchase date. This comprehensive plan includes expert telephone assistance, onsite repairs for desktop computers, global repair coverage for portable computers, web-based support resources, and powerful diagnostic tools - all for one economical price. Purchase the AppleCare Protection Plan when you purchase your Apple system to take maximum advantage of the coverage the plan provides. If you don't do it now, then you will want to buy it before your 1yr warranty expires - otherwise it's too late to do so. Three years of security
Every Mac comes with 90 days of telephone support and one year of service coverage at an Apple-authorized repair center. By purchasing the AppleCare Protection Plan with your Mac, you can extend your coverage to three years from the computer's purchase date. Comprehensive coverage
The AppleCare Protection Plan covers your Mac, as well as an AirPort Card or AirPort Extreme Card, an AirPort Extreme Base Station, and Apple RAM used with your Mac. Power Mac and PowerBook customers may also enroll one Apple display for coverage, provided that the Mac and the display are purchased together. One number to call for help
Get direct telephone access to Apple's own technical support group, the people who know your system best. Because Apple creates the computer, the operating system, and many built-in applications, the Mac is a truly integrated system. Just one phone call can help resolve most issues with your Mac because AppleCare representatives can help troubleshoot Apple hardware, the Mac operating system, and many Apple consumer applications, including iCal, iSync, iDVD, iMovie, iPhoto, iTunes, AppleWorks, and QuickTime. Convenient repair options
The AppleCare Protection Plan ensures that Apple-certified technicians will perform repairs using genuine Apple parts. With this plan, parts and labor will be covered for three years from the date of purchase of your Apple computer, two years beyond the one-year limited warranty. The plan includes onsite service for desktop computers and global repair coverage for portables, which can be very important if you travel abroad. For just pennies a day - it's great insurance!
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Based on 3 reviews.